cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory.

Payment for pre-orders is collected in full at the time of purchase.

You may cancel a pre-order at any time before the order has shipped for a full refund.

Once a pre-order has shipped, it can no longer be canceled. If the order has shipped, you must receive the item and follow our returns process to request a refund. See our returns policy for more details on returns and refunds.

General Order Cancellation Policy

We aim to process orders as quickly as possible.

You may request a cancellation or modification of your order within 24–48 hours of placing your order, provided the order has not yet shipped.

Once an order has been processed or shipped, it can no longer be canceled.

If your order has already shipped, you must receive the item first and then return it in accordance with our returns policy in order to receive a refund.

Refunds will be issued once the returned item is received and inspected.