shipping policy
Welcome to Retexes! We’re delighted to have you as our valued customer. Please review our shipping policy below.
Processing Time
Orders are typically processed within 1–2 business days from the date of purchase.
Orders are processed Monday through Friday, excluding weekends and holidays. During peak seasons such as Black Friday, Cyber Monday, or Christmas, processing times may be slightly longer due to increased order volume.
Shipping Times
Once your order has been processed and shipped, estimated transit times are:
United States: 2–5 business days
International Orders: 7–14 business days, depending on the destination country and customs clearance
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Shipping Fees
We currently offer free standard shipping on eligible orders.
If any shipping fees apply, they will be clearly displayed at checkout before you complete your purchase. The final shipping cost may vary depending on your location, order total, and available shipping options.
International Shipping
We offer international shipping to select countries. International shipping times may vary depending on customs clearance processes in your country.
Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.
Order Delays
While we strive to ensure timely delivery of all orders, there may be instances where orders are delayed due to unforeseen circumstances such as weather conditions, natural disasters, customs delays, carrier delays, or high order volumes.
If your order is significantly delayed beyond the estimated delivery time, please contact our customer service team for assistance.
Communication
We are committed to keeping you informed about the status of your order. If you have any questions or concerns about your order, please feel free to contact us at support@retexes.com. Our customer service team will be happy to assist you.
Holiday Shipping
During peak holiday seasons, such as Christmas, Black Friday, and Cyber Monday, please expect longer processing and shipping times due to increased order volumes and carrier delays.
Returns and Exchanges
For information regarding returns and exchanges, please refer to our Returns Policy.
Contact Us
If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact us.
Retexes LLC is located at 1050 Water Street, Tampa, FL 33602, United States.
You can reach our customer support team by phone at (888) 977-6074 or by email at support@retexes.com.
Our business hours are Monday through Friday, 12:00 PM – 4:00 PM EST.
Thank you for choosing Retexes. We appreciate your business and hope you enjoy your shopping experience with us!