Frequently asked questions
Product Usage
How do I use the product?
How do I use the product?
Simply place the device on the targeted area and turn it on. The device will guide you through each session automatically.
Where should I use it?
Where should I use it?
Most people use it on the shoulder, but it can also be applied to nearby joints or muscle groups like the neck, back, and arm. (You’ll be sent a 30-day treatment plan that shows exact placements.)
What does the package come with?
What does the package come with?
Each pack includes: 1× NMES device, 1× remote control, 2× optional straps, 1× reusable pads, 1× charging cable, and a comprehensive user manual.
How does it work?
How does it work?
The device sends gentle electrical impulses to your muscles. This helps improve blood flow, reduce pain signals, and strengthen stabilizing muscles.
Does it come with instructions?
Does it come with instructions?
Yes. A detailed user manual and included free gifts show you exactly how to use the device and where to place the pads.
Can I be active with it?
Can I be active with it?
It’s best used while sitting or relaxing. Light activity is fine, but avoid heavy movement so the pads stay in place.
How long do I use it?
How long do I use it?
Typical sessions last about 15 minutes.
How many sessions a day?
How many sessions a day?
Most people use it 1–2 times per day, depending on their needs.
What conditions is it good for?
What conditions is it good for?
It can help with shoulder pain, tendonitis, arthritis, impingement, muscle weakness, stiffness, and post-exercise recovery. Bonus: Our Shoulder Health System includes important tips to support your recovery.
Safety & Comfort
Is it safe to use every day?
Is it safe to use every day?
Yes. Daily use is safe and encouraged for best results.
Can I use it if I’ve had surgery or a joint replacement?
Can I use it if I’ve had surgery or a joint replacement?
Yes, but always check with your doctor first. Many people use it as part of recovery.
Does it hurt or feel uncomfortable?
Does it hurt or feel uncomfortable?
No. It creates a gentle tingling or pulsing sensation that most people find relaxing.
Can I use it if I have a pacemaker or other medical implant?
Can I use it if I have a pacemaker or other medical implant?
No. It should not be used with pacemakers or implanted medical devices.
Is NMES FDA cleared or clinically tested?
Is NMES FDA cleared or clinically tested?
Yes. NMES technology is FDA-cleared and widely used in physical therapy settings.
What if it doesn’t work for me?
What if it doesn’t work for me?
You’re covered by our 100-day money-back guarantee. If you don’t feel relief, we’ll refund you in full.
Effectiveness
How long until I notice results?
How long until I notice results?
Many feel relief after the first session. For long-term strengthening and results, follow our 30-day treatment plan.
Does it help with muscle recovery after exercise?
Does it help with muscle recovery after exercise?
Yes. It improves circulation and helps muscles recover faster.
Is it proven to build strength or just relieve pain?
Is it proven to build strength or just relieve pain?
Both. It stimulates muscle fibers, which helps build strength while also reducing pain.
How is this different from physical therapy?
How is this different from physical therapy?
It uses the same core concept therapists use, but in a compact, at-home version that’s targeted and can be used daily.
Device Details
How do I charge it / what batteries does it take?
How do I charge it / what batteries does it take?
It’s USB-rechargeable and comes with a charging cable. No extra batteries needed.
How long does the battery last?
How long does the battery last?
A full charge typically lasts a week with regular use.
How many intensity levels are there?
How many intensity levels are there?
There are multiple levels so you can adjust from gentle stimulation to stronger pulses.
Is it wireless or does it need to be plugged in?
Is it wireless or does it need to be plugged in?
It’s wireless and rechargeable — no cords during use.
Is it portable/travel-friendly?
Is it portable/travel-friendly?
Yes. It’s lightweight and fits easily in a bag or carry-on.
Are replacement pads available?
Are replacement pads available?
Yes. Replacement pads are available on our website.
How long do the pads last?
How long do the pads last?
With proper care, each set lasts about 50–60 sessions before needing replacement.
Comparisons
Is this the same as a TENS unit?
Is this the same as a TENS unit?
No. TENS blocks pain signals temporarily, while NMES strengthens muscles and improves blood flow.
How is NMES different from TENS?
How is NMES different from TENS?
TENS = short-term pain relief. NMES = pain relief + muscle strengthening + recovery support.
Can it replace pain meds?
Can it replace pain meds?
Many customers find they need less medication after using the treatment for at least a week.
Why should I get more than one?
Why should I get more than one?
It’s important to strengthen the muscles in your neck, arm, and back too — plus you don’t want one shoulder stronger than the other. It also makes a great gift for someone dealing with shoulder problems.
Ordering & Shipping
How do I track order?
How do I track order?
Once shipped, you’ll receive an email with a tracking link.
How long is shipping?
How long is shipping?
Most orders arrive in 3–7 business days (U.S.) and 7–14 days internationally.
Are there hidden fees?
Are there hidden fees?
No. What you see at checkout is what you pay.
What if my package is lost or stolen?
What if my package is lost or stolen?
We’ll help replace it. Just contact our support team.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders. No hidden fees.
How do I return the product?
How do I return the product?
Contact support by phone at (888)-977-6074 or email support@retexes.com. Returns are easy and hassle-free.
Payments & Discounts
Is your money back real?
Is your money back real?
Yes. 100 days, no questions asked. Call us at (888)-977-6074 if you want to be sure!
Can I get a discount?
Can I get a discount?
We often run promotions and bundle deals. Email support@retexes.com for current offers.
What payment options do you accept?
What payment options do you accept?
We accept all major credit cards, PayPal, FSA/HSA, installment plans, and more at checkout.
Can I use FSA/HSA cards?
Can I use FSA/HSA cards?
Yes. We accept HSA/FSA payments. At checkout, select the Flex option to use this method.
Do you offer installment plans?
Do you offer installment plans?
Yes. We offer flexible payment plans through trusted providers like Shop Pay.
Trust & Support
How do I trust you?
How do I trust you?
Call us at (888)-977-6074 or email support@retexes.com. We’re transparent and open to questions.
Why should I trust you?
Why should I trust you?
Trust the thousands of people like you who’ve experienced significant improvements in shoulder function. It’s risk-free — there’s nothing to lose.
Where will I get my free stuff?
Where will I get my free stuff?
Any free gifts or bonuses are included in your shipment or delivered digitally by email with a link to an exclusive page.
Can I speak to a real person if I have questions?
Can I speak to a real person if I have questions?
Of course. Our support team is available by phone at (888)-977-6074 or email support@retexes.com.
Where is your company based?
Where is your company based?
We’re based in the United States, with shipping from U.S. and international warehouses.
Do doctors recommend this?
Do doctors recommend this?
Yes. NMES is used by physical therapists and has been discussed in clinical literature from organizations such as the Mayo Clinic and NIH.
Is my payment information secure?
Is my payment information secure?
Absolutely. We use secure, encrypted checkout processing to protect your information.